Dropbox file download fails

We're back with another 'How we use Dropbox' story - so find out how Emmet uses Dropbox to organize a decade of photos here! A I can't download a zip file, why? Labels: Share. I can't download a zip file, why? Explorer Level 3. Re: Catalina and Big Sur. Hi nurexyulde, thanks for posting today! Is the other person shared the zip file via a shared link , which you can open in the browser? What error are you getting when attempting to download the file?

This will help me to assist further! What options can you provide? Okay, just to clarify, is it a shared folder which you can access on your own Dropbox account. Or is it a shared link to a folder, which doesn't require a Dropbox account?

I'm using firefox 42, and it says it's up to date. I changed virus scanners recently, so just to eliminate that from the equation, I completely disable my AV, but I still get the same errors. Any update on this? I've tried chrome and have the same issue there. Why is it so difficult to download a file through the browser? Had this problem for sometime. Have a 13gb vid file in my d online that I need to download.

Download seems to work fine until 3-GB then fails repeatedly. Might have to get a refund and take my business elsewhere. Anyone have any ideas how to fix this? How can we get an official response on this? I've just used 3gb of mobile data watching 3 attempts to download a 1gb file download the entire file then fail at the last minute. Repeated on another computer and another internet connection.

I'm not in a position to be able to sync as I'm travelling and just had to format my linux laptop and that one zip file "backed up" to dropbox is my work environment. I received an official reply to my help desk ticket on November 6 nearly a week after I originally sent it but frankly, I'm disappointed with the level of service I received.

If anything, the first response gave me the impression that the technical support person actually hadn't paid much attention to what I originally wrote since one of the questions he asked me was "which files aren't syncing" even though my help desk ticket clearly stated that this was not a problem which involved their proprietary software application but rather one encountered using drag-and-drop to upload files through the browser.

I tried using the application at one point but syncing files automatically is not a priority for me and I don't particularly want to keep most of these files resident on my system The follow-up response which I received three days later in response to the answers I gave to his questions was also disappointing since it implied that the problem could not possibly be related to Dropbox and must therefore be Firefox's fault.

He suggested that I clear the cache even though I'd already stated quite clearly in response to one of the questions from his first response that I'd subjected my computer to a fairly comprehensive tune-up -- which included emptying the internet cache as well as updating the operating system and anti-virus software, scanning the computer for viruses, clearing the registry of obsolete entries, defragmenting the hard drive, etc.

He also suggested disabling the plug-ins even though I had the same plug-ins installed on Firefox when Dropbox was still performing the way it was supposed to several weeks ago. One of his final suggestions was basically "well, use some browser other than Firefox to upload files or else use our software application".

Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today. I have to download a somewhat important 20 GB. I'm downloading through direct link, because I dont have a dropbox plan and can't save it to dropbox.

Is there is any workaround to get this file? Go to Solution. Sorry to hear you feel this way Kristwithak - is there anything I can help with? I understand that you've resolved your issue by now, yet, if you'd like me to have a look into it for you, please attach a screenshot in your next response and feel to provide any information you think might help our investigation such as the browser you're using, the size and number of files you're trying to download etc.

Abara1 - Did you have the chance to ask the original sender to send this to you in smaller batches? Walter Community Moderator Dropbox dropbox. Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! View solution in original post.

Hey there Abara1 - sorry to hear about this. Do you get an error maybe? Would you mind sharing a screenshot too? Re: Dropbox not allowing downloads.

Hey Damian Dexter ,sorry to hear you're having issues with this. Could you please let me know how large are the files you're trying to download? Also, have you tried clearing your browser's cache or another browser? If you keep getting the same error, I'd appreciate a screenshot so that we can have a visual too. Thank a bunch, Damian. Work Smarter with Dropbox The way we work is changing.

Sound good? Let's get started. Who's talking. Top contributors to this post Walter Dropboxer. Need more support?