Save money and simplify with Cengage Unlimited. This book covers the most important business communication concepts in detail and within the context of how communication actually happens in organizations today. Company examples and situations keep students engaged while demonstrating how principles work in the real world.
In addition to core written and oral communication skills, students learn to navigate complex relationships and use current, sophisticated technologies. Self-reflection questions throughout the book help readers develop a deeper understanding of themselves and how to communicate to reach personal and professional goals.
Please select an option. View More Purchase Options. View as Instructor. Whether you need access offline or online, in print or on your mobile device, we have cost saving options. Tell me about Cengage eTextbooks. I would like you to consider finding a way of planning your schedule that allows you to finish your part of projects by the deadline. That way, we can all benefit by submitting projects on time.
The attractive design for the final document will certainly add to the appearance of the report and make it easier to read. Your hard work and dedication to the project make you a real asset to our team. Thank you for coming as quickly as you could to submit your part of the report. I would like you to arrange to attend future meetings because we need to coordinate all parts of the project.
Identify poor team behavior. Although, having fun in the workplace can be good too! The feedback employees receive is often negative or sarcastic. Students may identify several more characteristics depending on which movie they choose to watch.
Students should pair off and exchange draft documents. Students should debrief with their partners and discuss helpful versus unhelpful feedback and best practices for helpful feedback.
Encourage students to evaluate the amount of feedback as well as the quality. Did the reviewer make enough comments? Too many? Was the tone appropriate—not too harsh but clear enough about suggestions?
Create a project plan. Ensure that students discuss the content of the website, how that content will be communicated, and the communication strategy among team members. Refer to Figure 5 for an example of a simplified project plan. Contribute to Wikipedia. Set up a wiki. Student responses will vary based on the wiki site they select and the wiki content. Students should analyze how the wiki helps communication for their class project or campus organization. Consider the benefits of wikis listed in the chapter.
Interpret two messages from international offices. The message from the Berlin office is direct and straightforward. It was somewhat abrupt as well: the email was not addressed to the team members, the message contained two sentences, and Ms. Tasks are more important than relationships, so people use a direct style of communication.
Japan, a country with high context sensitivity, emphasizes relationships. This is reflective of the high value Japan places on relationships. Adapt to cultural differences in email responses. Zimmermann, We want the interns to spend time researching Dewey, Wright, and Howe to become familiar with our company.
We could change the plan so that they do this research on their first day of work. Would this be acceptable? Yamashita, Thank you for your kind response to our Orientation Plan. We are glad that you find it acceptable. By asking the interns to spend some time researching our company, we hope they will be more familiar with our values and vision. To address Ms. Thank you for taking the time to review our Orientation Plan.
Please let us know if there is anything else we should change. Best regards, Team Members Research international communication and write an advice memo.
In Chinese culture, personal relationships are extremely important. Because the Chinese emphasize relationships, bringing gifts with you is one way to extend and build a personal relationship with Chinese businesspeople. Business meetings may be longer and more drawn out because the relationships, not the issue or task, may be the sole purpose for a meeting. Discuss the issues thoroughly until you all come to an agreement. The Chinese have different verbal and non-verbal communication characteristics from Americans.
They converse with limited visual body movement. To Americans, it may seem that they have no body movement, but pay attention to subtleties. By applying this cultural knowledge, you will have effective communications with Chinese businesspeople. I wish you the best of success. Best regards, Ben Present cultural differences to the class.
Allow students to make open-ended observations about the country they visited. Students should consider cultural values discussed in the chapter including individualism, long-term orientation, time orientation, power distance, uncertainty avoidance, formality, materialism, and context- sensitivity.
Challenge the presenter to distinguish between cultural stereotypes and his or her own experience. Encourage the rest of the class to ask clarifying questions throughout or at the end of the presentation. Analyze an intercultural situation. He apparently has little understanding of the Japanese culture and how decisions are made. This probably affected his credibility and may have been perceived as arrogance. Nakamura probably did not understand. The Japanese prefer to sit side by side while handling business, because eye contact is considered irritating or rude.
Analyze how well a company adapts to international audiences. Students should look at several different countries and identify the differences that are well or not-so-well suited to that country. Students may find that their international company of choice does not adapt to different cultures well.
If so, encourage students to make recommendations about how these webpages can be improved to appeal to the people of those nations. Students are to interview a peer about his or her cultural background. This should be an opportunity for students to learn about cultural diversity and understand the value of diversity. As students are interviewing each other, you might encourage them, in some cases, to go deeper and ask more pointed questions.
However, if students appear uncomfortable with the interviews, you could intervene and help broaden some questions. Share your background with your peers. Students are about to share their own cultural background with other students.
As students are interviewing each other, it might be appropriate to encourage them to share more. However, if students appear uncomfortable, you could intervene and help them determine what they are comfortable sharing. Respond to domestic intercultural issues. Remind Alton that people converse most easily in their native language. Suggest that he ask the individuals to let him know what is going on because he does not understand what they are saying.
The other individuals could be reminded to use English when others who do not speak their language are near. Suggest that Jason and his supervisor sit at a table when negotiating. This will permit both to be at eye level. Jason should also be prepared for the session to ensure that the substance of his perspective or position will be covered thoroughly.
Discuss with Raisa the problems that can arise from avoiding an employee. Sheila is justified in her belief that profanity should not be used during a business meeting regardless of the gender of the participants. Thank her for her perspective. Alex should be privately admonished about profanity in the office. Use a constructive feedback approach. Making coffee and cleaning up after oneself is not a female role. It is a chore that should be shared by all who drink coffee.
On the other hand, muscle power may be gender specific. Lifting a heavy carton may be most efficiently handled by Jim and is an appropriate use of office human resources. As manager, you will discuss this viewpoint with Jim privately. Use inclusive language.
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